Operational Excellence

Wise investments in operational excellence have enabled WRI to increase efficiency, effectiveness and the ability to deliver results at scale, even as we have globalized and grown rapidly—about 15 percent annually over the past decade.

Recent investments in operational excellence include:

  • We are rolling out OneWRIConnect, an integrated suite of software that includes Microsoft Office365, Salesforce and associated productivity tools, such as paperless payment processing, to make it easier for all of our offices and partners to work together.
  • We have instituted WRI’s sophisticated project-based accounting in all of our international offices, so that we can share information and roll up results easily, without each office investing in its own system.
  • We have modernized human resources systems, accelerated recruitments, instituted annual 360-degree feedback for all WRI managers, and established a third-party whistle-blower hotline for anonymous reporting of any suspected inappropriate activity.